Faq Landing Page - Emerald Bay

Pueblo Bonito Emerald Bay is located in the city’s exclusive Nuevo Mazatlán area, about 20 minutes from the historic city center.

Pueblo Bonito Emerald Bay offers 378 spacious suites, many with ocean views.

Pueblo Bonito Emerald Bay is an elegant, all-suite resort set on 20 acres overlooking the Pacific Ocean in Mazatlán, known for its private beach, lush gardens, and world-class Armonia Spa.

Yes! Family-friendly Pueblo Bonito Emerald Bay is perfect for guests of all ages, offering programs for kids. All-suite accommodations with kitchenettes and balconies are available, and the all-inclusive plan—which includes meals and snacks at multiple on-site restaurants—is very convenient for families. There are multiple Emerald Bay pools, including a children’s pool, a private beach area, and ocean views.

Yes—every Pueblo Bonito Emerald Bay suite has a kitchenette equipped with a microwave, refrigerator, stove, and coffee maker.

Yes—multi-bedroom suite options are available and are a great option for families or groups staying at Pueblo Bonito Emerald Bay.

Yes—every suite at Pueblo Bonito Emerald Bay includes a furnished outdoor space

Amenities at Pueblo Bonito Emerald Bay include complimentary Wi-Fi, a flat-screen TV, an in-room safe, luxury bath products, and daily housekeeping.

Pueblo Bonito Emerald Bay has six on-site bars and restaurants. These include La Cordeliere, Angelo’s, The Bistro, Sunset Grill, Emerald Grill, Aqua Bar, and Kelly's Bar. Guests also have access to the gourmet Casa 46 in Plaza Machado, and the five restaurants at Pueblo Bonito Mazatlán.

Yes—24-hour room service is part of the all-inclusive plan at Pueblo Bonito Emerald Bay.

Yes—unlimited dining, snacks, premium liquors, a fine selection of wines, and specialty craft cocktails are all part of the Pueblo Bonito Emerald Bay all-inclusive plan.

Yes—the Pueblo Bonito Emerald Bay culinary team can accommodate many dietary requests.

Some dining venues at Pueblo Bonito Emerald Bay require reservations, especially for dinner; your resort concierge can help.

Yes—Pueblo Bonito Emerald Bay’s beach is generally safe for swimming and water sports. Always follow posted signage and ocean conditions.

Pueblo Bonito Emerald Bay has three outdoor pools, including two with swim-up bars. One of these oceanview resort pools is adults-only.

Yes—food and drinks can be delivered to your lounge chair by the pool and at the beach in front of Pueblo Bonito Emerald Bay.

Yes—Pueblo Bonito Emerald Bay guests have full access to massages, facials, and body treatments at the award-winning, European-style Armonía Spa.

Yes—Pueblo Bonito Emerald Bay has a fitness center, plus daily activities like yoga and water aerobics. Guests can also enjoy the fitness facilities at Pueblo Bonito Mazatlán. Complimentary shuttle service between the resorts is provided.

The resort does not offer a kids’ program. Many of the resort’s family-friendly on-site activities can be enjoyed with children. Guests can also arrange babysitting services at Pueblo Bonito Emerald Bay.

While Pueblo Bonito Emerald Bay does not have a dedicated teen lounge, many of the resort’s daily on-site activities are well suited for teens to enjoy a family-friendly vacation in Mazatlán.

Yes—Pueblo Bonito Emerald Bay hosts beachfront weddings, vow renewals, ceremonies, receptions, and other romantic celebrations.

Yes—you can celebrate your romance at Pueblo Bonito Emerald Bay with private dinners, couples’ masages at Armonia Spa, and special treats year-round. Check out the Honeymoon Package. 

Yes—Pueblo Bonito Emerald Bay welcomes group travel, including family reunions, social events, corporate retreats, and incentive trips.

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Yes—complimentary shuttle service connects Pueblo Bonito Emerald Bay to its sister resort, Pueblo Bonito Mazatlán. With an all-inclusive stay, you can enjoy the pools, activities, and dining and bars at both properties.

Check-in is at 4:00 pm, and check-out is at 11:00 am in Pueblo Bonito Emerald Bay.

Yes—the Pueblo Bonito Emerald Bay resort staff can accommodate these requests based on availability. Ask the front desk.

Flexible rates allow cancellations up to 24 hours before arrival. Non-refundable rates may allow date changes but do not offer refunds.

Yes—deposit requirements at Pueblo Bonito Emerald Bay vary based on your selected payment option. You may pay in full or set up a vacation payment plan via FlexPay.

Yes—Visa, MasterCard, and American Express are accepted at Pueblo Bonito Emerald Bay.

Pueblo Bonito Emerald Bay is about 30 minutes from Mazatlán International Airport (MZT), depending on traffic.

Yes—private and shared transportation can be arranged. To book, visit the transportation page on our website or contact Reservations:
From the US: 1-800-990-8250
From Canada: 1-855-478-2811
From Mexico: 800-966-0606

Yes—complimentary self-parking is included at Pueblo Bonito Emerald Bay. Valet parking is also available.

Yes—complimentary high-speed Wi-Fi is available throughout Pueblo Bonito Emerald Bay.

Yes—purified water is provided throughout Pueblo Bonito Emerald Bay.

Yes—currency exchange is available at the front desk.

Yes—accessible rooms and facilities are available at Pueblo Bonito Emerald Bay.

No—Pueblo Bonito’s beach resorts are all pet-free.

Pueblo Bonito Emerald Bay is a smoke-free property with designated outdoor smoking areas.

Yes—sign up for Pueblo Bonito’s Insider Rates for exclusive discounts, spa credits, and perks.

You can reach Pueblo Bonito Emerald Bay by phone or email, or use our website contact form.