Faq Landing Page - Mazatlan

As our very first resort, Pueblo Bonito Mazatlán Beach Resort blends traditional Mexican charm with modern comfort, right in the city’s beautiful Golden Zone.

Yes! Family-friendly Pueblo Bonito Mazatlán is perfect for guests of all ages, including couples, kids, teens, and adults.

Pueblo Bonito Mazatlán is located in the city’s Golden Zone, near shopping, local attractions, and nightlife.

Pueblo Bonito Mazatlán offers 24/7 spacious suites, all recently renovated, and many with kitchens or kitchenettes.

Some suites at Pueblo Bonito Mazatlán feature a full kitchenette with select in-room appliances, while others include a partial kitchenette with fewer features. If a full kitchenette is important for your stay, request it at the time of booking. Kitchenette features and room placement are subject to availability, and the resort will do its best to accommodate preferences.

Yes—multi-bedroom suite options are available and are a great option for families or groups staying at Pueblo Bonito Mazatlán.

Yes—every suite at Pueblo Bonito Mazatlán includes a furnished outdoor space.

Amenities at Pueblo Bonito Mazatlán include complimentary Wi-Fi, a flat-screen TV, an in-room safe, luxury bath products, and daily housekeeping.

Pueblo Bonito Mazatlán offers five on-site restaurants and two bars. These include Angelo's Gourmet Restaurant, Pescados, Las Palomas, the poolside Sunset Grill, and Coffee Corner. Guests also have access to the gourmet Casa 46 in Plaza Machado, and the restaurants at Pueblo Bonito Emerald Bay.

Yes—24-hour room service is part of the all-inclusive plan at Pueblo Bonito Mazatlán.

Yes—premium liquors, a fine selection of wines, and specialty craft cocktails are included with the all-inclusive plan at Pueblo Bonito Mazatlán.

Yes—the Pueblo Bonito Mazatlán culinary team can accommodate many dietary requests.

Some dining venues at Pueblo Bonito Mazatlán require reservations, especially for dinner; your resort concierge can help.

Yes—Pueblo Bonito Mazatlán’s beachfront is great for swimming and water sports. Always follow posted signage and ocean conditions.

Pueblo Bonito Mazatlán has two beachfront pools with swim-up bars, a hot tub, and a varied menu of daily activities for all ages.

Yes—food and drinks can be delivered to your lounge chair on the beach in front of Pueblo Bonito Mazatlán.

Pueblo Bonito Mazatlán guests have full access to the award-winning, European-style Armonía Spa and a beauty salon at Pueblo Bonito Emerald Bay. Complimentary shuttle service between the resorts is provided.

Yes—Pueblo Bonito Mazatlán has a fitness center, and guests can also enjoy the fitness facilities and classes at Pueblo Bonito Emerald Bay. Complimentary shuttle service between the resorts is provided.

Yes—guests have full access to the Kids Club at Pueblo Bonito Emerald Bay. Complimentary shuttle service between the resorts is provided.

While Pueblo Bonito Mazatlán does not have a dedicated teen lounge, many of the resort’s daily on-site activities are well suited for teens to enjoy a family-friendly vacation in the Golden Zone.

Yes—Pueblo Bonito Mazatlán hosts beachfront weddings, vow renewals, receptions, and other romantic celebrations.

Yes—you can celebrate your romance at Pueblo Bonito Mazatlán with private dinners, couples’ masages at Armonia Spa in Pueblo Bonito Emerald Bay, and special treats and décor. Check out the Honeymoon Package. 

Yes—Pueblo Bonito Mazatlán welcomes group travel, including family reunions, social events, corporate retreats, and incentive trips.

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Yes—complimentary shuttle service connects Pueblo Bonito Mazatlán to its sister resort, Pueblo Bonito Emerald Bay. With an all-inclusive stay, you can also enjoy the pools, activities, and dining and bars at both properties.

Check-in is at 3:00 pm, and check-out is at 12:00 pm in Pueblo Bonito Mazatlán.

Yes—the Pueblo Bonito Mazatlán resort staff can accommodate these requests based on availability. Ask the front desk.

Flexible rates allow cancellations up to 24 hours before arrival. Non-refundable rates may allow date changes but do not offer refunds.

Yes—deposit requirements at Pueblo Bonito Mazatlán vary based on your selected payment option. You may pay in full or set up a vacation payment plan via FlexPay.

Yes—Visa, MasterCard, and American Express are accepted at Pueblo Bonito Mazatlán.

Pueblo Bonito Mazatlán is about 45 minutes from Mazatlán International Airport (MZT), depending on traffic.

Yes—private and shared transportation can be arranged. To book, visit the transportation page on our website or contact Reservations:
From the US: 1-800-990-8250
From Canada: 1-855-478-2811
From Mexico: 800-966-0606

Yes—complimentary self-parking is included at Pueblo Bonito Mazatlán. Valet parking is also available.

Yes—complimentary high-speed Wi-Fi is available throughout Pueblo Bonito Mazatlán.

Yes—purified water is provided throughout Pueblo Bonito Mazatlán.

Yes—currency exchange is available at the front desk.

Yes—accessible rooms and facilities are available at Pueblo Bonito Mazatlán.

No—Pueblo Bonito’s beach resorts are all pet-free.

Pueblo Bonito Mazatlán is a smoke-free property with designated outdoor smoking areas.

Yes—sign up for Pueblo Bonito’s Insider Rates for exclusive discounts, spa credits, and perks.

You can reach Pueblo Bonito Mazatlán by phone or email, or use our website contact form.