- Room Only 1-800-990-8250
- Hotel + Air 1-800-219-2727
- Canada 1-855-478-2811
- Email Reservations
Pueblo Bonito Mazatlán Beach Resort – Frequently Asked Questions
About the Resort
What makes Pueblo Bonito Mazatlán stand out among other Pueblo Bonito Resorts?
As our very first resort, Pueblo Bonito Mazatlán Beach Resort blends traditional Mexican charm with modern comfort, right in the city’s beautiful Golden Zone.
Is Pueblo Bonito Mazatlán family-friendly?
Yes! Family-friendly Pueblo Bonito Mazatlán is perfect for guests of all ages, including couples, kids, teens, and adults.
Where is Pueblo Bonito Mazatlán located?
Pueblo Bonito Mazatlán is located in the city’s Golden Zone, near shopping, local attractions, and nightlife.
How many suites does Pueblo Bonito Mazatlán have?
Pueblo Bonito Mazatlán offers 24/7 spacious suites, all recently renovated, and many with kitchens or kitchenettes.
Accommodations
Do all suites at Pueblo Bonito Mazatlán have a kitchen or kitchenette?
Some suites at Pueblo Bonito Mazatlán feature a full kitchenette with select in-room appliances, while others include a partial kitchenette with fewer features. If a full kitchenette is important for your stay, request it at the time of booking. Kitchenette features and room placement are subject to availability, and the resort will do its best to accommodate preferences.
Does Pueblo Bonito Mazatlán have multi-bedroom suites?
Yes—multi-bedroom suite options are available and are a great option for families or groups staying at Pueblo Bonito Mazatlán.
Do all suites at Pueblo Bonito Mazatlán have private balconies or patios?
Yes—every suite at Pueblo Bonito Mazatlán includes a furnished outdoor space.
What in-room amenities are included?
Amenities at Pueblo Bonito Mazatlán include complimentary Wi-Fi, a flat-screen TV, an in-room safe, luxury bath products, and daily housekeeping.
Dining & Drinks
How many restaurants are at Pueblo Bonito Mazatlán?
Pueblo Bonito Mazatlán offers five on-site restaurants and two bars. These include Angelo's Gourmet Restaurant, Pescados, Las Palomas, the poolside Sunset Grill, and Coffee Corner. Guests also have access to the gourmet Casa 46 in Plaza Machado, and the restaurants at Pueblo Bonito Emerald Bay.
Is room service included at Pueblo Bonito Mazatlán?
Yes—24-hour room service is part of the all-inclusive plan at Pueblo Bonito Mazatlán.
Do you serve premium beverages at Pueblo Bonito Mazatlán?
Yes—premium liquors, a fine selection of wines, and specialty craft cocktails are included with the all-inclusive plan at Pueblo Bonito Mazatlán.
Do you offer vegetarian or gluten-free meals at Pueblo Bonito Mazatlán?
Yes—the Pueblo Bonito Mazatlán culinary team can accommodate many dietary requests.
Do I need dining reservations at Pueblo Bonito Mazatlán?
Some dining venues at Pueblo Bonito Mazatlán require reservations, especially for dinner; your resort concierge can help.
Pools, Beach & Activities
Is the beach in front of Pueblo Bonito Mazatlán swimmable?
Yes—Pueblo Bonito Mazatlán’s beachfront is great for swimming and water sports. Always follow posted signage and ocean conditions.
How many pools does Pueblo Bonito Mazatlán have?
Pueblo Bonito Mazatlán has two beachfront pools with swim-up bars, a hot tub, and a varied menu of daily activities for all ages.
Do you offer poolside and beach service at Pueblo Bonito Mazatlán?
Yes—food and drinks can be delivered to your lounge chair on the beach in front of Pueblo Bonito Mazatlán.
Does Pueblo Bonito Los Mazatlán have a spa?
Pueblo Bonito Mazatlán guests have full access to the award-winning, European-style Armonía Spa and a beauty salon at Pueblo Bonito Emerald Bay. Complimentary shuttle service between the resorts is provided.
Does Pueblo Bonito Mazatlán have a fitness center?
Yes—Pueblo Bonito Mazatlán has a fitness center, and guests can also enjoy the fitness facilities and classes at Pueblo Bonito Emerald Bay. Complimentary shuttle service between the resorts is provided.
Does Pueblo Bonito Mazatlán offer kids’ activities?
Yes—guests have full access to the Kids Club at Pueblo Bonito Emerald Bay. Complimentary shuttle service between the resorts is provided.
Does Pueblo Bonito Mazatlán have a teen lounge?
While Pueblo Bonito Mazatlán does not have a dedicated teen lounge, many of the resort’s daily on-site activities are well suited for teens to enjoy a family-friendly vacation in the Golden Zone.
Special Occasions & Resort Access
Does Pueblo Bonito Mazatlán host weddings?
Yes—Pueblo Bonito Mazatlán hosts beachfront weddings, vow renewals, receptions, and other romantic celebrations.
Does Pueblo Bonito Mazatlán offer honeymoon packages or romantic getaways?
Yes—you can celebrate your romance at Pueblo Bonito Mazatlán with private dinners, couples’ masages at Armonia Spa in Pueblo Bonito Emerald Bay, and special treats and décor. Check out the Honeymoon Package.
Do you offer group rates at Pueblo Bonito Mazatlán?
Yes—Pueblo Bonito Mazatlán welcomes group travel, including family reunions, social events, corporate retreats, and incentive trips.
Can I visit Pueblo Bonito Emerald Bay during my stay at Pueblo Bonito Mazatlán?
Yes—complimentary shuttle service connects Pueblo Bonito Mazatlán to its sister resort, Pueblo Bonito Emerald Bay. With an all-inclusive stay, you can also enjoy the pools, activities, and dining and bars at both properties.
Booking & Policies
At what times are check-in and check-out at Pueblo Bonito Mazatlán?
Check-in is at 3:00 pm, and check-out is at 12:00 pm in Pueblo Bonito Mazatlán.
Can I request early check-in or late check-out at Pueblo Bonito Mazatlán?
Yes—the Pueblo Bonito Mazatlán resort staff can accommodate these requests based on availability. Ask the front desk.
What’s your cancellation policy at Pueblo Bonito Mazatlán?
Flexible rates allow cancellations up to 24 hours before arrival. Non-refundable rates may allow date changes but do not offer refunds.
Does Pueblo Bonito Mazatlán require a deposit?
Yes—deposit requirements at Pueblo Bonito Mazatlán vary based on your selected payment option. You may pay in full or set up a vacation payment plan via FlexPay.
Does Pueblo Bonito Mazatlán accept major credit cards?
Yes—Visa, MasterCard, and American Express are accepted at Pueblo Bonito Mazatlán.
Getting Here
How far is Pueblo Bonito Mazatlán from the airport?
Pueblo Bonito Mazatlán is about 45 minutes from Mazatlán International Airport (MZT), depending on traffic.
Does Pueblo Bonito Mazatlán offer airport transfers?
Yes—private and shared transportation can be arranged. To book, visit the transportation page on our website or contact Reservations:
From the US: 1-800-990-8250
From Canada: 1-855-478-2811
From Mexico: 800-966-0606
Is parking available at Pueblo Bonito Mazatlán?
Yes—complimentary self-parking is included at Pueblo Bonito Mazatlán. Valet parking is also available.
Other Essentials
Does Pueblo Bonito Mazatlán offer Wi-Fi?
Yes—complimentary high-speed Wi-Fi is available throughout Pueblo Bonito Mazatlán.
Is the water at Pueblo Bonito Mazatlán safe to drink?
Yes—purified water is provided throughout Pueblo Bonito Mazatlán.
Does Pueblo Bonito Mazatlán offer currency exchange?
Yes—currency exchange is available at the front desk.
Does Pueblo Bonito Mazatlán have accessible rooms available?
Yes—accessible rooms and facilities are available at Pueblo Bonito Mazatlán.
Are pets allowed at Pueblo Bonito Mazatlán?
No—Pueblo Bonito’s beach resorts are all pet-free.
Is smoking allowed?
Pueblo Bonito Mazatlán is a smoke-free property with designated outdoor smoking areas.
Does Pueblo Bonito Mazatlán have special offers or promotions?
Yes—sign up for Pueblo Bonito’s Insider Rates for exclusive discounts, spa credits, and perks.
How do I contact Pueblo Bonito Mazatlán?
You can reach Pueblo Bonito Mazatlán by phone or email, or use our website contact form.