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Spotlight on Goyita Osako: A Pillar of Excellence at Pueblo Bonito Sunset Beach Golf & Spa Resort

Jan 26, 2024

In the dynamic world of hospitality, few stories are as inspiring as that of Gregoria Osako Cruz, affectionately known as Goyita Osako. Now the General Manager of Pueblo Bonito Sunset Beach Golf & Spa Resort, her journey spans more than three and a half decades in the hotel industry and stands as a testament to dedication, excellence, and the spirit of Pueblo Bonito.

Goyita's career began modestly as an assistant to the Sales Director and General Manager at Pueblo Bonito Mazatlán Beach Resort, but from early on, she had her eye set on much higher goals. This initial role laid the foundation for what would become an illustrious career. Over 35 years, she has grown along with Pueblo Bonito Resorts, dedicating 33 of those years to various roles within the company. Her journey through the ranks is a remarkable story of perseverance and commitment.

Her transition from an assistant role to higher management echelons is marked by a series of pivotal positions. Goyita's evolution through roles such as Sales Executive, Executive Operations Coordinator, Assistant Manager, and eventually General Manager, reflects her incredible versatility as well as her ever-evolving understanding of the hospitality industry. Each position has served as a valuable steppingstone, allowing her to gain comprehensive insights into the administration and operations of all of Pueblo Bonito Resorts. 

Goyita has helmed four properties as a General Manager within the Pueblo Bonito hospitality group. Her tenure at Pueblo Bonito Rosé and Pueblo Bonito Los Cabos — which spanned an impressive 16 years — is particularly noteworthy. These years were integral in shaping her approach to luxury service and guest satisfaction. Furthermore, her brief yet enriching stint at Montecristo Estates Luxury Villas allowed her to acquaint herself with diverse concepts in luxury service, broadening her expertise.

Beyond her professional achievements, Goyita is also a devoted mother to two daughters, Cassandra and Aranza, and a partner to her husband, Ruben Nava. Her role as mother and wife complements her professional life, providing a balanced perspective that informs her leadership style and magnifies the impression she leaves on others.

Goyita Osako stands as a stellar example of a Pueblo Bonito executive who has not only witnessed but also contributed to the evolution of the company. Her deep institutional knowledge of the company’s purpose and traditions makes her an invaluable asset. Her journey with Pueblo Bonito Resorts is more than a career; it's a legacy of leadership, resilience, and an unwavering commitment to excellence.

In her current role as the General Manager at Sunset Beach, she continues to inspire with her vision and dedication to providing exceptional experiences for guests. Her story is a beacon for aspiring hoteliers and a reminder that with passion and perseverance, one can ascend to the pinnacle of professional success in the hospitality industry.