Frequently Asked Questions

Should I drink the water? Where will I get pesos? How will we entertain the kids? Find the answers to these and more FAQs in the handy list below.

What are your cancellation policies?

Free-Cancellation Rates: you may modify your travel dates or cancel your stay for a full refund up to 24 hours before your arrival date.

Non-Refundable (with Flexible Date Modification) Rates: stays with non-refundable rates are not eligible for a refund, no exceptions. You may modify you travel dates up to 24 hours before your arrival date, but no occupancy or name changes are permitted. Please consider buying trip insurance, and please carefully review the insurance policy to ensure they cover non-refundable rate cancellation.

I’ve heard it’s a bad idea to drink tap water in Mexico. Should I avoid drinking the water at Pueblo Bonito Resorts? 

Each of our hotels is equipped with state-of-the-art water filtration and purification system, which means it is absolutely safe to drink the tap water at your resort.

What credit cards may I use at Pueblo Bonito?

We accept Visa, Master Card, and American Express.

Will I need a power outlet converter to plug in my electronics at your hotel?

No, our resorts are outfitted with US standard electrical outlets.

Does your resort have a currency conversion service?

Yes, the front desk staff will be happy to convert American dollars to pesos for you.

Will my hotel include Wi-Fi service?

Yes, all Pueblo Bonito resorts are outfitted with high-speed Wi-Fi, which is included in the all-inclusive package.

Do you offer special activities for kids?

The Rosé, Los Cabos, and Sunset Beach resorts offer children up to age 11 the chance to participate in water games, arts & crafts, movie viewings, and more at the on-site Kids Club. In addition, families with teens staying at Rosé, Los Cabos, Sunset Beach, and Montecristo Estates will love Sunset Beach’s Fun Lab, which offers snacks, arcade and billiard games, the latest version of PlayStation, and a 35-person movie theater. Do you offer gluten-free, vegetarian, or vegan meal options? Yes, we do offer certain menu items that are gluten-free or vegetarian. However, if you don’t see exactly what you want on the menu, the restaurant’s chef will be happy to customize a dish just for you. At Pueblo Bonito, we strive to make all your wishes come true! 

Do you offer gluten-free, vegetarian, or vegan meal options? 

Yes, we do offer certain menu items that are gluten-free or vegetarian. However, if you don’t see exactly what you want on the menu, the restaurant’s chef will be happy to customize a dish just for you. At Pueblo Bonito, we strive to make all your wishes come true

What is included in my all-inclusive package?

With your all-inclusive package, you’ll enjoy 24-hour on-call service, access to a variety of award-winning restaurants and bars, and a range of activities and classes, from wine to tequila tasting, from cooking to water aerobics, from dance to yoga. Our all-inclusive packages include breakfasts, lunches, dinners, snacks and beverages, and includes dining options onsite and at nearby Pueblo Bonito resorts, ranging from casual beach and poolside options to fine dining and gourmet restaurants.

How do I get in touch with the spa to book my treatments in advance?

 Before arrival, you may contact the concierge at your resort to book your spa treatment. Upon arrival, you may speak with the concierge or call the spa directly from your room to book your treatment.

Do the resorts offer complimentary shuttles to and from the airport?

Pueblo Bonito partners with Cabo Travel Solutions and Bonita Travel to provide transport to and from the airport. You can book one way or round-trip service on our online transportation page.

Can we swim on the beach at the resort?

Guests at Pueblo Bonito Los Cabos, Rosé, and Pueblo Bonito Mazatlán will enjoy direct on-site access to swimmable beaches. Although the pristine shoreline in front Sunset Beach and Pacifica is perfect for sunbathing, swimming is not allowed due to the exceptionally strong currents along the coastline. Emerald Bay is also situated on a beach perfect for sunbathing, and swimming is allowed, but we do not recommend it because of the rocky shore. Your safety, comfort, and happiness are always our top priorities! Emerald Bay, Sunset Beach and Pacifica all feature multiple swimming pools, and complimentary shuttle service is provided so that guests may visit and enjoy the facilities and swimmable beach at the sister resorts in your destination.

What is the general dress code for restaurants?

At our gourmet and fine dining restaurants, the dress code is Resort Elegant—a tropical, “vacation-y” take on Smart Casual: no flip flops or casual shorts, but nice sundresses and dress shorts with button-down shirts or polos are acceptable. The general dress code for our other restaurants is casual (shirts and shoes required), with the exception of our poolside eateries, where swimsuit attire is completely acceptable.

How far is the airport from the resorts?

From the Cabo International Airport (SJD), it takes about 30-40 minutest to get to Rosé or Pueblo Bonito Los Cabos, and 45-60 mins to get to Pacifica, Sunset Beach or Montecristo.

From the General Rafael Buelna International Airport (Mazatlán’s International Airport), it takes 35-40 minutes to get to get to Emerald Bay, Emerald Estates, or Pueblo Bonito Mazatlán. 

How much is a taxi to downtown?

 From Pacifica or Sunset Beach, a one-way trip to downtown for up to 4 people is $14, and from Rosé and Pueblo Bonito Los Cabos, it is between $8 (to mall area) and $12 (to the end of the marina). From Pueblo Bonito Mazatlán a one-way trip to downtown for up to 4 people is about $10, and from Emerald Bay and Emerald Estates, the cost is about $12. 

What kind of activities are there nearby?

LOS CABOS: Water activities: fishing, swimming with dolphins, whale watching, snorkel tours, kayak, sup, surfing, wave runners (or jet ski), flyboard, scuba diving, different boat tours (luxury sailing & yachts, etc.), and more.

Desert activities: golf, ATVs, dune buggies or Polaris desert cars, zip lines, camel tour, horseback riding, mountain bikes, bungee jump, hiking tours, jeep tours, etc. Air activities: parasailing, hang glider, sky diving, etc.

Other: golf, shopping, clubs and other nightlife, art walks and other cultural activities.

MAZATLÁN: zip line, tequila tour, city tour, catamaran tour, Stone Island tour, ATV and UTV tours, horseback riding, snorkeling, kayaking and sailing tours, deep see and bottom fishing, shopping, clubs and nightlife, exploring the Golden Zone, golf.

Can I make reservations for restaurants and activities in advance?

Yes, you may do so by contacting the concierge at your resort, or through our Pueblo Bonito app.

Can we request adjoining rooms?

We cannot guarantee room location, but we will always do the very best we can to accommodate requests. You may request adjoining rooms by contacting the Reservations Department

Is there a doctor on property?

Sunset Beach has a medical center which serves the guests of both Sunset Beach and Pacifica (which is located right down the hill from Sunset Beach). The doctor at the medical center can also make “house” call to guests’ rooms. The Rosé and Pueblo Bonito Los Cabos properties have a paramedic onsite, and access to an on-call doctor. Emerald Bay and Emerald Estates also have access to an on-call doctor, and Pueblo Bonito Mazatlán has an on-call ambulance service.

Is it safe?

Both Cabo and Mazatlán are safe to visit. Of course, as when traveling anywhere abroad, it is a good idea to be aware of your surroundings, but both of these locales are wonderful tourism destinations. Each of our Pueblo Bonito resorts has a guarded entry gate to make sure visitors are actually guests of the resorts (or sister resorts). We also have security for around and on the properties, as your safety is our highest priority.

Is Quirvira Golf Club Open to the public?

The Quivira Golf Course is only open to guests and owners at Cabo Pueblo Bonito Resorts, or the owners and guests of the residence communities in the Quivira Los Cabos development.

Can I rent a car at the hotel?

You may rent cars at most Pueblo Bonito properties. Pueblo Bonito Mazatlán is the only exception; however, we can help you arrange for the drop-off of your rental at the resort.

Do you offer babysitting services?

All of our properties offer babysitting services ($), except for Pacifica, which is an adults-only property.

Do you have cribs?

Yes, they must be requested in advance and are subject to availability.

Do you offer nightly entertainment?

Each of our resorts features a bar or two that is open into the evening; however, most close by 11pm or midnight in consideration of other guests. Our Sunset Beach property does have two bars that stay open later, one of those being The After at Quivira, our newly opened sports bar which features a DJ and karaoke several evenings a week.

Are there hairdryer/bathrobes/toiletries in the rooms?

The room amenities at all of our properties do include hairdryers and complimentary toiletries. Additionally, bathrobes can be found in the rooms of all properties except for Pueblo Bonito Mazatlán.