- Room Only 1-800-990-8250
- Hotel + Air 1-800-219-2727
- Canada 1-855-478-2811
- Email Reservations
Pueblo Bonito Emerald Estates Luxury Villas – Frequently Asked Questions
About the Villas
What is Pueblo Bonito Emerald Estates Luxury Villas?
Emerald Estates Luxury Villas offers a collection of luxurious 3-bedroom villas within the Pueblo Bonito Emerald Bay Resort in Mazatlán. Offering the privacy of a home with full resort privileges, Emerald Estates provides guests with full access to Emerald Bay facilities and amenities, including the award-winning Armonia Spa, the fitness center, tennis courts, restaurants, pools, and other on-site activities. Guests can also enjoy access to the facilities at Pueblo Bonito Mazatlán. Complimentary shuttle service is provided between the resorts.
Is Emerald Estates part of Pueblo Bonito?
Yes—Emerald Estates is an exclusive residential-style community within the Pueblo Bonito Resort portfolio, where guests can enjoy all the amenities of a resort stay with the exclusivity of a private villa.
Where is Pueblo Bonito Emerald Estates located?
Pueblo Bonito Emerald Estates is located in the exclusive Nuevo Mazatlán area of the city, inside the Pueblo Bonito Emerald Bay property.
How many villas does Pueblo Bonito Emerald Estates have?
Pueblo Bonito Emerald Estates has 36 private, fully furnished villas—each with identical luxury layouts and a private pool.
Accommodations
How big is each villa at Emerald Estates?
Each villa at Emerald Estates is about 3,000 square feet. The three-bedroom, three-and-a-half bath villas each have a kitchen, living and dining area, a laundry room, and an outdoor space with a private pool.
Do all the villas at Emerald Estates have private pools?
Yes—each Emerald Estates villa has its own pool in the patio area.
Do the villas at Emerald Estates have kitchens?
Yes—all villas at Emerald Estates have a fully equipped kitchen with modern appliances, cookware, and utensils.
Do Emerald Estates villas have daily housekeeping?
Yes—daily housekeeping and turndown service are included at Emerald Estates.
Are the Emerald Estates villas air-conditioned?
Yes—Emerald Estates has central air conditioning throughout.
Does Emerald Estates offer in-villa dining?
Yes—order room service from the on-site restaurant or arrange a private chef experience.
Dining & Drinks
Are meals included at Emerald Estates?
Yes—your Pueblo Bonito all-inclusive plan covers meals and drinks at the on-site restaurants at Emerald Bay, as well as at the bars and restaurants at Pueblo Bonito Mazatlán. Complimentary shuttle service is provided between the resorts.
Can I cook in my Emerald Estates villa kitchen?
Yes—guests at Emerald Estates have full use of the fully equipped kitchen in their villas.
Does Emerald Estates offer grocery delivery?
Yes—the Pueblo Bonito team can stock your villa with provisions before your arrival or during your stay.
Do Emerald Estates guests need dining reservations?
Some Pueblo Bonito restaurants require reservations, especially for dinner. Check with your Emerald Estates concierge.
Are premium beverages included for Emerald Estates guests?
Yes—premium liquors, a fine selection of wines, and specialty craft cocktails are included with the all-inclusive plan at all Pueblo Bonito Resorts, including Emerald Estates.
Pools, Beach & Activities
Can I use other Pueblo Bonito Resort pools?
Yes—Emerald Estates guests have full access to the pools and facilities at Pueblo Bonito Emerald Bay and Pueblo Bonito Mazatlán. Complimentary shuttle service is provided between the resorts.
Is there a beach at Emerald Estates?
Yes—Emerald Estates guests have direct beach access just a short walk from the villas.
Is the beach near Emerald Estates swimmable?
Yes—the beach near Pueblo Bonito Emerald Estates is generally safe for swimming and water sports. Always follow posted signage and ocean conditions.
Does Pueblo Bonito Emerald Estates have a fitness center on site?
Yes—Pueblo Bonito Emerald Estates guests have access to the fitness center at Pueblo Bonito Emerald Bay.
Does Pueblo Bonito Emerald Estates offer golf?
Yes—guests can play at several golf courses in Mazatlán. Check with your Emerald Estates concierge.
Does Emerald Estates have a spa?
Yes—there is an Armonia Spa at Pueblo Bonito Emerald Bay that offers massages, body treatments, facials, and salon services.
Are kids allowed at Emerald Estates villas?
Yes—the spacious Emerald Estates Luxury Villas are family friendly. Additionally, guests have access to the facilities and services next door at Pueblo Bonito Emerald Bay.
Special Occasions & Resort Access
Is there butler service at Emerald Estates?
Yes—butler service at Emerald Estates is available upon request.
Can guests host events in the Emerald Estates Luxury Villas?
Yes—small gatherings can be held at your Emerald Estates villa. Please make arrangements with our events team.
Does Emerald Estates host weddings?
Yes—Pueblo Bonito wedding ceremonies are typically held at Emerald Bay. Emerald Estates villas offer ideal guest accommodations.
Does Emerald Estates offer honeymoon packages or romantic getaways?
Yes—the Emerald Estates team can arrange custom romantic experiences. Check out the Honeymoon Package.
Can the Emerald Estates concierge team arrange excursions?
Yes—everything from deep-sea fishing excursions in the Sea of Cortez to cultural tours of Mazatlán. Check with your Emerald Estates concierge.
Booking & Policies
At what times are check-in and check-out at Emerald Estates?
Check-in is at 4:00 pm, and check-out is at 11:00 am at Emerald Estates.
Can I request early check-in or late check-out at Emerald Estates?
Yes—The Emerald Estates staff can arrange early check-ins or late check-outs, based on availability. Ask the front desk.
What’s your cancellation policy at Pueblo Bonito Emerald Estates?
Reservations booked with flexible rates allow cancellations up to 24 hours before arrival. Non-refundable rates may allow date changes but do not offer refunds.
Does Emerald Estates require a deposit?
Yes—deposit requirements at Pueblo Bonito Emerald Estates vary based on your selected payment option. You may pay in full or set up a vacation payment plan via FlexPay.
Does Emerald Estates accept major credit cards?
Yes—Visa, MasterCard, and American Express are accepted at Emerald Estates.
Getting Here
How far is Emerald Estates from the airport?
Emerald Estates Luxury Villas are about 30 minutes from Mazatlán International Airport (MZT), depending on traffic.
Does Emerald Estates offer airport transfers?
Yes—private and shared transportation can be arranged for an additional cost. To book, visit the transportation page on our website or contact Reservations:
From the US: 1-800-990-8250
From Canada: 1-855-478-2811
From Mexico: 800-966-0606
Is parking available at Emerald Estates?
Yes—at Emerald Estates private parking is included with each villa.
Other Essentials
Does Emerald Estates offer Wi-Fi?
Yes—complimentary high-speed Wi-Fi is available throughout your Emerald Estates villa.
Is the water at Emerald Estates safe to drink?
Yes—purified water is provided throughout Pueblo Bonito Resorts.
Does Emerald Estates offer currency exchange?
Yes—currency exchange is available at the Emerald Bay front desk.
Does Emerald Estates have accessible villas?
Yes—accessible villas and facilities are available at Emerald Estates. Please request when booking.
Does Emerald Estates have special offers or promotions?
Yes—sign up for Pueblo Bonito’s Insider Rates for exclusive deals and perks, including spa credits.
How do I contact Emerald Estates?
You can contact Emerald Estates by phone or email, or use our website contact form.