Faq Landing Page - Emerald Estates

Emerald Estates Luxury Villas offers a collection of luxurious 3-bedroom villas within the Pueblo Bonito Emerald Bay Resort in Mazatlán. Offering the privacy of a home with full resort privileges, Emerald Estates provides guests with full access to Emerald Bay facilities and amenities, including the award-winning Armonia Spa, the fitness center, tennis courts, restaurants, pools, and other on-site activities. Guests can also enjoy access to the facilities at Pueblo Bonito Mazatlán. Complimentary shuttle service is provided between the resorts.

Yes—Emerald Estates is an exclusive residential-style community within the Pueblo Bonito Resort portfolio, where guests can enjoy all the amenities of a resort stay with the exclusivity of a private villa.

Pueblo Bonito Emerald Estates is located in the exclusive Nuevo Mazatlán area of the city, inside the Pueblo Bonito Emerald Bay property.

Pueblo Bonito Emerald Estates has 36 private, fully furnished villas—each with identical luxury layouts and a private pool.

Each villa at Emerald Estates is about 3,000 square feet. The three-bedroom, three-and-a-half bath villas each have a kitchen, living and dining area, a laundry room, and an outdoor space with a private pool.

Yes—each Emerald Estates villa has its own pool in the patio area.

Yes—all villas at Emerald Estates have a fully equipped kitchen with modern appliances, cookware, and utensils.

Yes—daily housekeeping and turndown service are included at Emerald Estates.

Yes—Emerald Estates has central air conditioning throughout.

Yes—order room service from the on-site restaurant or arrange a private chef experience.

Yes—your Pueblo Bonito all-inclusive plan covers meals and drinks at the on-site restaurants at Emerald Bay, as well as at the bars and restaurants at Pueblo Bonito Mazatlán. Complimentary shuttle service is provided between the resorts.

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Yes—guests at Emerald Estates have full use of the fully equipped kitchen in their villas.

Yes—the Pueblo Bonito team can stock your villa with provisions before your arrival or during your stay.

Some Pueblo Bonito restaurants require reservations, especially for dinner. Check with your Emerald Estates concierge.

Yes—premium liquors, a fine selection of wines, and specialty craft cocktails are included with the all-inclusive plan at all Pueblo Bonito Resorts, including Emerald Estates.

Yes—Emerald Estates guests have full access to the pools and facilities at Pueblo Bonito Emerald Bay and Pueblo Bonito Mazatlán. Complimentary shuttle service is provided between the resorts.

Yes—Emerald Estates guests have direct beach access just a short walk from the villas.

Yes—the beach near Pueblo Bonito Emerald Estates is generally safe for swimming and water sports. Always follow posted signage and ocean conditions.

Yes—Pueblo Bonito Emerald Estates guests have access to the fitness center at Pueblo Bonito Emerald Bay.

Yes—guests can play at several golf courses in Mazatlán. Check with your Emerald Estates concierge.

Yes—there is an Armonia Spa at Pueblo Bonito Emerald Bay that offers massages, body treatments, facials, and salon services.

Yes—the spacious Emerald Estates Luxury Villas are family friendly. Additionally, guests have access to the facilities and services next door at Pueblo Bonito Emerald Bay.

Yes—butler service at Emerald Estates is available upon request.

Yes—small gatherings can be held at your Emerald Estates villa. Please make arrangements with our events team.

Yes—Pueblo Bonito wedding ceremonies are typically held at Emerald Bay. Emerald Estates villas offer ideal guest accommodations.

Yes—the Emerald Estates team can arrange custom romantic experiences. Check out the Honeymoon Package. 

Yes—everything from deep-sea fishing excursions in the Sea of Cortez to cultural tours of Mazatlán. Check with your Emerald Estates concierge.

Check-in is at 4:00 pm, and check-out is at 11:00 am at Emerald Estates.

Yes—The Emerald Estates staff can arrange early check-ins or late check-outs, based on availability. Ask the front desk.

Reservations booked with flexible rates allow cancellations up to 24 hours before arrival. Non-refundable rates may allow date changes but do not offer refunds.

Yes—deposit requirements at Pueblo Bonito Emerald Estates vary based on your selected payment option. You may pay in full or set up a vacation payment plan via FlexPay.

Yes—Visa, MasterCard, and American Express are accepted at Emerald Estates.

Emerald Estates Luxury Villas are about 30 minutes from Mazatlán International Airport (MZT), depending on traffic.

Yes—private and shared transportation can be arranged for an additional cost. To book, visit the transportation page on our website or contact Reservations:
From the US: 1-800-990-8250
From Canada: 1-855-478-2811
From Mexico: 800-966-0606

Yes—at Emerald Estates private parking is included with each villa.

Yes—complimentary high-speed Wi-Fi is available throughout your Emerald Estates villa.

Yes—purified water is provided throughout Pueblo Bonito Resorts.

Yes—currency exchange is available at the Emerald Bay front desk.

Yes—accessible villas and facilities are available at Emerald Estates. Please request when booking.

Yes—sign up for Pueblo Bonito’s Insider Rates for exclusive deals and perks, including spa credits.

You can contact Emerald Estates by phone or email, or use our website contact form.