Best Rate GuaranteeBook your all-inclusive Stay
Submit your email address and receive a promo code,
exclusively available for Pueblo Bonito insiders!
COVID-19 Tests: Frequently Asked Questions
Who does this requirement apply to?
Travelers returning to the following destinations are required to show proof of a negative test and provide an attestation letter prior to their departure from Los Cabos:
- Canada, effective as of January 7, 2021
- United States, effective as of January 26, 2021
According to the CDC announcement, all air passengers returning to the United States will be required to get a viral test within the 3 days (72 hours) before their flight to the USA departs, and provide written documentation of their laboratory test result (paper or electronic copy) to the airline or provide documentation of having recovered from COVID-19. They will also be required to provide a signed attestation letter. For travelers departing to the United States, options for this test include a PCR or Antigen test – valid with a medical certificate from the doctor. The Antigen test is a convenient option as it can be administered easily, in many locations including our resorts, and results can be provided the same day.
The Canadian government requests a PCR-type test, but due to its characteristics, this test cannot be performed in our onsite clinic; it can only be done by an authorized laboratory. We are still working together with the state government and health authorities to offer a solution for guests visiting from Canada. Testing will most likely take place at a special state government center (outside the resort). More information should be available within the next few days, including information on the test application and cost.
Do children need to get tested as well?
Yes. According to the CDC, anyone 2 years of age or older must get tested before departure. Additionally, each individual 2 years of age or older must provide a separate attestation.
Will tests be administered at the resort? What is the price of the test?
Yes, as part of our CARE program, Pueblo Bonito will now be offering same-day, COVID-19 testing services to help our guests easily comply with these new requirements. The test will be included in your all-inclusive package for stays of minimum 3 nights (one test per person). For additional tests or for guests who have not purchased the All-Inclusive Plan, we will offer the test at a cost of $17 USD (taxes included).
What type of test can I take at your resort?
Antigen tests are available at our resorts in both Los Cabos and Mazatlán.
What do I have to do to get tested? Is an appointment required?
Test centers will be offered onsite and arrangements can be made upon arrival, through the concierge or front desk, or you may send an email to schedule testing in advance:
email@example.com (for Los Cabos)
firstname.lastname@example.org (for Mazatlán)
Can I schedule tests for everyone under my reservation or does everyone have to schedule their own appointment?
All guests under the same reservation who may require a COVID-19 test will be required to book their appointment simultaneously.
How do I get the results?
Results will be provided the same day as the test is administered, and the official government certification required by the CDC will be available within 24 hours of your test.
When should I make my appointment? How far in advance can I make my appointment?
We recommend that you make your appointment at least 96 hours (4 days) before your departure, ensuring that you can get an appointment with the required 3-day required window. You may schedule your appointment further in advance through our online pre-check-in (available 72 hours before your arrival) or upon arrival at the resort.
Can I cancel or change the appointment for my test? How do I do it?
We strongly recommend that you keep your appointment and avoid changes or cancellations. As it is important for each guest traveling to the U.S. to get a test within the mandated time, scheduling becomes very important. However, if a change or cancellation does become necessary, please contact guest services, the concierge, or front desk staff.
What happens if I miss my appointment?
Again, we do strongly recommend that you keep and attend your scheduled appointment to avoid any type of mishap. If you require assistance, please contact guest services, the concierge, or front desk staff.
Can the airline deny boarding if a COVID-19 negative test is not presented?
According to the CDC, for flights departing to destinations that require a negative test, airlines must confirm the negative test result for all passengers or documentation of recovery before they board. If a passenger does not provide documentation of a negative test or recovery, or chooses not to take a test, the airline must deny boarding to the passenger.
If I test positive, can I stay and quarantine at the resort?
Yes. If you test positive, you may extend your stay at a discounted rate and quarantine at the resort.
What if I have had a COVID-19 vaccine? Do I still need a negative COVID-19 test or documentation of recovery from COVID-19?
Yes, according to the CDC, all air passengers traveling to the US, regardless of vaccination status, are required to provide a negative COVID-19 test result or documentation of recovery.
Where can I get tested in Los Cabos besides your resort?
For third-party testing facility information, please visit: https://www.visitloscabos.travel/covid-test.
Does this requirement apply to US citizens?
This order applies to all air passengers, 2 years of age or older, traveling into the US, including US citizens and legal permanent residents.
What if I recently recovered from COVID-19?
CDC does not recommend getting tested again in the three months after a positive viral test, as long as you do not have symptoms of COVID-19. If you have had a positive viral test in the past 3 months, and you have quarantined, you may travel instead with documentation of your positive viral test results and a letter from your healthcare provider or a public health official that states you have been cleared for travel. The positive test result and letter together are referred to as “documentation of recovery.”
Who is checking to make sure that people have a negative test or documentation of recovery before they board a plane to the US?
The airline will confirm a COVID-19 negative test result or documentation of recovery for all passengers before boarding.
What is a verifiable test result?
According to the CDC, a verifiable test result must be in the form of written documentation (paper or electronic copy) of a laboratory test result. Testing must be performed using a viral test (NAAT or antigen), and negative results must be provided to the airline prior to boarding. The test result documentation must include information that identifies the person, a specimen collection date, and the type of test. A negative test result must show the test was administered within the 3 days before the flight. A positive test result (accompanying documentation of recovery) must show the test was administered within the 3 months before the flight.
If I have one or more connecting flights to the US, does the 3-day period apply to the first flight or the last one?
According to the CDC, if you are arriving on a direct flight to the US, your test must be done within the 3 days before your flight to the US departs. If you are arriving to the US via one or more connecting flights, your test must be done in the 3 days before the first flight in your itinerary, but only if the connecting flights were booked as a single passenger record with a final destination in the US and each connection (layover) is no longer than 24 hours long. If your connecting flight to the US was booked separately or a connection in your itinerary lasts longer than 24 hours, you will need to get tested within the 3 days before your flight that arrives in the US.
What happens if my flight is delayed and it goes over the 3-day limit for testing?
According to the CDC, if your flight is delayed before departure, you will need to get re-tested if the delay causes your test to fall outside of the 3-day pre-departure testing period requirement.
If I am connecting through the US to another country, do I still need to get tested?
Yes. According to the CDC, any flight entering the US, even for a connection, will require testing before departure.